Support Packages
Support Packages
Wired-in Software can support your test system or LabVIEW solution from end to end. Our systems are built to last, but it’s important that an appropriate maintenance schedule be considered in order to ensure maximum uptime and yield from your system. Wired-in Support Packages include:
Basic Warranty
$XX.XX
- Phone/email support
- Turnaround time to provide support - 5 days
- Warranty Issues - Free (for first 12 months)
- New features included - Subject to quotation
- Annual advisory workshop - $1,600 ex GST
Standard Support
$XX.XX
- Software updates via BLT or Systemlink
- Data analysis and recommended improvement report - Yearly
- Obsolescence tracking and advice
- Phone/email support
- Turnaround time to provide support - 2 days
- Warranty Issues - Free (for first 24 months)
- New features included - Yes, if available hours
- Support hours included - 24 (each onsite visit is minimum 3 hours)
- Annual advisory workshop - $1,000 ex GST
Premium Support
$XX.XX
- Software updates via BLT or Systemlink
- Data analysis and recommended improvement report - Monthly
- Obsolescence tracking and advice
- Phone/email support
- Turnaround time to provide support - 1 days
- Warranty Issues - Free (for first 36 months)
- New features included - Yes, if available hours
- Support hours included - 48 (each onsite visit is minimum 3 hours)
- Annual advisory workshop - Free
We can start with a review of your current test system support needs,
and provide a suitable plan to ensure it will last its full life.
Make sure your test system goes the distance
Wired-in Software can support your test system or LabVIEW solution beyond delivery. Our systems are built to last, but it’s important that an appropriate maintenance schedule be considered in order to ensure maximum uptime and yield from your system.
Wired-in Support Packages are defined below. Each software application developed by Wired-in Software gets basic warranty (3 months) by default.
Can’t see a package that meets your exact needs? No problem. Contact us to discuss your requirements and we can prepare an individualised offer.
| Feature |
Basic Warranty$0 |
Standard Support$3,480 |
Premium Support$7,990 |
|---|---|---|---|
|
Offsite and onsite support hours included |
None |
24 |
48 |
|
Maximum response time to provide support |
5 bus. days |
3 bus. days |
1 bus. day |
|
Software Warranty Issues |
First 3 months |
First 6 months |
First 12 months |
|
Phone/email general support |
Maximum of 60 minutes |
|
|
|
Onsite support (in Victoria) |
|
|
|
|
New features included |
(we will quote) |
(if available hours) |
(if available hours) |
|
Quarterly check-in (Meeting to discuss performance and possible improvements) |
|
|
|
|
Payment terms |
N/A |
Paid up front |
Paid up front |
|
Price (30 day payment terms) |
N/A |
$4,000 ex GST |
$9,200 ex GST |
|
Support package expires within |
3 months |
12 months |
24 months |
* Software warranty only applies to applications that Wired-in Software originally developed.